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Amico Del Solevante

Conditions during the tour

1. For the purpose of protecting his own professional work, the Guide (Luca Facchini dell'Amico Del Solevante)  will have two copies signed by hand (for both parties) of the underlying contract entitled “Conditions during the Tour” to each Client (one delegate client per tour). Or hand sign only one copy to each customer (one delegate customer per tour), with the signed contract digitally sent via email and/or smartphone in pdf format if you want less paper during the trip.

2. In case of any need, Customers are required to notify the Guide promptly in writing, (via email or smartphone applications only those relating to tours, e.g. WhatzApp) and in the quickest and clearest way possible.

3. If the Guests feel the need to leave the tour: At their discretion before or after the service has begun, Guests are required to inform the Guide as quickly and clearly as possible. The total price of the service will not be refundable.

4. During or before the start of the service/tour: If the local guide believes that one or more Guests has behaved as a result of possible abuse of alcohol, drugs, actions deemed harassing, damage to property and/or third parties, illicit actions in general and/ or illegal in Japan as well, the Guide has the power to discontinue any service/tour at their own discretion. In case of damage to things/animals and/or people by one or more Customers  , the guide cannot be held responsible for any reason. The total price of the service will not be refundable.

5. Parents with children: In order to allow the performance of the guide service, parents are also required to maintain a polite and civil behavior by setting an example towards their child, actively contributing to create a relaxed, altruistic and educated above all towards the public peace. In the event that this situation is not possible, the Guide has the power to interrupt the tour at his discretion. The total price of the service will not be refundable.

6. Cancellation or replacement of services/itineraries/visit, etc. from the Guide: We will do our best to keep the program/itinerary as agreed. However, the program and the final itinerary may vary at the discretion of the Guide and/or depending on availability, timing of the tour and/or factors beyond the control of the Guide. The Guide will do everything possible to find an agreement together with the Company for the Guests. Any additional costs also for the Guide will always be charged to the Customers. The Guide will never be held responsible for any reason.

7. If the Guide cancels a service/tour for various reasons: including for example a possible indisposition of the Guide itself, everything possible will be done together with the Company to find an alternative solution. An alternative destination could also be proposed, on  by agreement between the Guide and the Company, with any additional costs, these will always be the sole responsibility of the Guests. In case of refusal of an alternative by the kind Customers and only after the mutual consent between the Guide and the Company, a partial refund of 50% could be made. 

8. Travel Warnings and Warnings: It is the sole responsibility of the Guests to inform themselves of the latest travel warnings and warnings by referring to any official sources. Such as the website Viaggiare Sicuri. In case of lack of information from the Customers, all the consequences described here and not and/or the termination of the service/tour, the Guide will not be held responsible. The total price of the service will not be refundable.

9. Force Majeure: The Guide assumes no responsibility for any personal injury, property damage or other loss, accident, delay, inconvenience or irregularity which may occur as a result of any issue beyond our sole control, including but not limited to, a delay or cancellation resulting in the loss of all or part of the tour, acts of government, war, acts of terrorism, riots, disasters, weather events, strikes, etc. We do not have specific knowledge regarding the financial condition of suppliers , unsafe conditions, health hazards, weather hazards, or extreme weather conditions and not where you may travel. It is up to the Guests to acknowledge that standards in general, such as for example health facilities and services abroad may be different or even inadequate for the treatment of health conditions etc. For all information on possible dangers in foreign destinations, consultation by the Guests is categorical, following official sources. 60% of the total price of the service will not be refunded.

10. We reserve the right to cancel any tour due to our concerns regarding the safety: The health or welfare of our travelers or the Guide. If we cancel a tour, our liability is limited to a possible partial refund of 50% pertaining only to the total cost for the guide service and only upon prior agreement between the Guide and the Company. We will not be liable for any other costs, damages or refunds of any kind for any loss, delay, inconvenience, lost tickets, reservations, disappointment or expense of any kind etc. under such circumstances.

11. In the event that an incorrect declaration is made by the Guide: We reserve the right to cancel any booking referring to such a declaration, without liability and any payment already made will be refunded. The Guide cannot be held responsible for any errors on our website, brochures or other advertising and/or marketing materials etc. and reserves the right to correct it once such an error has been brought to our attention.

12. In any case of reimbursement by the Guide, all non-refundable costs such as bank charges, bank costs incurred by the Guide for all incoming and outgoing bank transactions will be charged by the Guide to the Company and by the Company to the Clients starting from the request, the agency costs, any taxes for the reimbursement.

13. All expenses such as entrance fees, meals, snacks, coffee breaks, drinks, coffee breaks, transport, etc. for the Guide during the tour are to be considered extras and are the exclusive responsibility of the Guests.

14. All data requested and collected from the Guests by the Guide such as copies of passports, telephone numbers, emails, etc., are always treated according to the highest privacy criteria and for the exclusive use relating to the services/tours.

15. By participating in any service/tour with the Guide: The Guests automatically confirm their acceptance of the whole contract.

The information transmitted is intended exclusively for the person or company in the address and is to be considered confidential and reserved. Any transmission, forwarding, dissemination or other use of this information to persons or companies other than the recipient is prohibited. If you receive this communication in error, contact the sender and delete the information from each computer. © Luca Facchini. All rights reserved. Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Luca Facchini and with appropriate and specific direction to the original content.

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